Effective Date: May 2026

1. General Policy

At PrintHaus, we take pride in producing high‑quality, customized products. Because most of our items are made to order, refunds are limited to specific circumstances outlined below.

2. Non‑Refundable Items
 

• Customized or personalized products (e.g., engraved items, printed merchandise, banners, signage) cannot be refunded unless defective.

• Products damaged due to misuse, incorrect handling, or customer error (e.g., wrong file submission) are not eligible for refunds.

3. Refundable Circumstances

You may request a refund if:

• The product arrives defective or damaged.

• The product does not match the approved design proof.

• The wrong item was delivered.

4. Refund Process
 

• Notify us within 7 days of delivery by emailing info@printhaus.co.za or calling +27 65 820 5396.

• Provide your order number, proof of purchase, and photos of the issue.

• Once approved, refunds will be processed to your original payment method within 5–10 business days.

5. Exchanges
 

Where possible, defective or incorrect items will be replaced rather than refunded. Replacement timelines will be communicated based on product type and availability.

6. Shipping Costs
 

• Original shipping costs are non‑refundable.

• If a replacement is issued due to PrintHaus error, we will cover the return and re‑delivery costs.

7. Policy Updates

We may update this Refund Policy from time to time. The latest version will always be available on our website.